Some have tried troubleshooting methods like turning their Roku device off and back on again, resetting it, and even logging in and out of their Discovery Plus accounts. Something slid right into the while watching #90DayFianceUK can you not use close captions? This is the second time I tried to put them on for this show and they didn’t work They work for all other shows so?#DiscoveryPlus Also, I have noticed many of my shows from Travel Channel are no longer streaming on Discovery +. Yes, I have a problem on all captions programs on Discovery +. So it’s an issue related to Discovery Plus only. Roku devices don’t seem to be the cause of this issue as many users tried closed captioning on other channels and it works fine. However, they work fine on Android and iOS apps. Since its launch on January 4, 2021, the main focus has been on providing quality programs from Discovery’s main channel brands, as well as original series, and other content.ĭiscovery Plus ‘Closed captioning’ not working on Roku devicesĪccording to multiple reports, Closed captioning is not working for Discovery Plus users on Roku devices ( 1, 2, 3, 4, 5).Īffected Roku owners have turned closed captions on, but they are still unable to see captions on any Discovery Plus content on their smart TV. Original story (published on August 08, 2022) follows:ĭiscovery Plus is one of the most used streaming services on the Roku platform. Try these fixes to get back to watching your favorite content.New updates are being added at the bottom of this story……. Subtitles are a boon to the hearing-impaired, so it can be particularly frustrating when they don’t work. HBO Max will have to take care of it from their end, but they need to be aware of the problem first.
If this happens, you can’t fix the problem yourself. So it’s possible that some of the data is corrupted, resulting in subtitles appearing incorrectly or at the wrong time. Subtitles aren’t generated automatically they’re uploaded as part of the data with a specific TV show or movie. You can reach them through messaging, phone, or email by going to the Help Center. If you’ve tried every possible step and still can’t get subtitles to load, report the problem to HBO Max. You might have enabled or disabled a setting on one platform that’s still enabled on another. Roku devices often have different settings than your mobile app. Sometimes, server issues might prevent subtitles from working for one platform and not another, even if there are no reported problems.
For example, try streaming on your Roku device if HBO Max subtitles won’t load on your smart TV.
If you can’t get subtitles to work on one streaming platform, try another. Even if it’s enabled on one, it might not automatically be enabled on another. Too often, it’s easy to forget to select the CC button, especially if you swap between streaming platforms. This will turn on subtitles and start streaming them alongside the audio.
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